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Webinar
Revolutionizing customer engagement with Dynamics 365 Contact Center
April 01, 2025
Event details
Date and time
Recorded, watch on demand anytime
Intended audience
Customer service and support leaders, IT and operations managers, business executives focused on customer experience, organizations aiming to enhance their contact center capabilities
Duration
60 minutes
Event overview
Watch now on demand!
Join specialists from Microsoft and RSM to explore how AI-driven automation and omnichannel support in Dynamics 365 Contact Center enhance customer engagement.
Dynamics 365 Contact Center is transforming customer service. Its seamless integration with Teams, Dynamics 365, and Power BI boosts efficiency, real-time collaboration, and data-driven decision-making. It’s transformed the way our clients engage with our customers, making our processes more streamlined and effective.
Pat Petersen, Director, RSM US
Key takeaways
Omnichannel communication and integration: Seamlessly connect across voice, SMS, web, mobile, email and social channels.
AI-powered self-service: Use Copilot and IVR to improve efficiency and reduce wait times.
Enhanced agent productivity: Gain real-time insights, sentiment analysis and AI-generated conversation summaries.
Scalable, high-performance solutions: Adapt to growing demands with a cloud-based platform.
Competitive advantage: Leverage AI and automation to enhance customer experiences.
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Presenters
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- pat-petersen
Josh Garza | Technical Specialist | Microsoft
Daniel Wollman | Principal Program Manager | Microsoft
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