RSM CPE webcast FAQs

If you attended an event that offered CPE credits, please review these FAQs prior to submitting a question. Not all RSM webcasts offer continuing professional education (CPE) credits.

How can I access my CPE certificate after the event?

Eligible participants can download their CPE certificate inside the event console immediately following the live webcast. If the event closes before you download your certificate, you can return to the console at any time to access the certificate. You may use the link in your calendar hold or in the post-event email (typically sent within three business days of the live event).

Which events offer CPE credit?

CPE credit may be offered for live webcasts and occasionally for on-demand programs. Recorded (post-live) events and webcast snapshots are not eligible.

RSM also hosts marketing webcasts that do not include CPE. Review the individual event promotion page to confirm eligibility.

How can I qualify for CPE credit?

To be eligible for CPE credit, you must meet the minimum program viewing duration and submit the minimum poll responses for the event type.

Standard CPE requirements

I attended the webcast, so why does it say I am not eligible for CPE?

These are the most common reasons individuals are ineligible for CPE despite attending and participating in a CPE webcast:

• Selecting a poll response but not hitting submit. The system will not count your response until you submit.
• Responding to a poll question via chat or Q&A. You must use the poll.
• Logging in early and closing the event before the minimum content programming. The countdown clock does not count toward total program minutes.
• Logging in late or experiencing technical difficulties and missing the minimum content programming. The post-event survey does not count as content programming.
• Watching on a cookie-blocking browser. You must have cookies enabled to earn and download your certificate.
• Watching with a group or listening to the audio only. Each participant must log in to the platform and respond to polling questions electronically in order to prove eligibility.

Please consider the time it may take you to log in to the webcast. Time prior to the start of the webcast (i.e., while the countdown clock is running) or after the end of the webcast (e.g., while completing the feedback form) does not qualify as program viewing.

I experienced technical difficulties during the live webcast. Can I still qualify for CPE?

Yes—if you still meet the minimum accumulated viewing time, poll and feedback requirements listed above.

As a member of the National Registry of CPE Sponsors, RSM must adhere to the National Association of State Boards of Accountancy (NASBA) guidelines. We use online participation time and poll responses to prove that each participant has actively met eligibility requirements.

We are unable to override system data or grant CPE credit when technical or logistical difficulties affected eligibility. If you missed the requirements for an event, please check the events calendar for upcoming CPE programming that can serve your needs.

I responded to the poll questions via Q&A or email. Can I still qualify for CPE credit?

Polls must be responded to using the polling window on the console. Responses submitted using the Q&A functionality or via email do not qualify.

If you encounter technical difficulties during a live webcast, please contact the production team through the webcast Q&A console for assistance.

I viewed the webcast with someone. Can I receive CPE credit?

To receive credit, each individual will be required to log in to the live webcast and meet the eligibility requirements listed above. Group CPE credit is not given.

I listened to the live webcast over the telephone. Can I qualify for CPE credit?

To be eligible for CPE credit when listening to a webcast via conference call, you must be logged in to the live webcast online. This allows you to view slides and respond to poll questions online. You must still meet the minimum online participation time, poll and feedback requirements listed above. Due to NASBA participation requirements, we are unable to issue CPE for those who are only listening via conference call.

Can I watch or listen to a recorded webcast and qualify for CPE credit?

Most RSM events are only CPE-eligible when viewed live. We offer the recordings for those unable to attend live, and for viewer reference—these are not eligible for CPE credit.

We occasionally offer special on-demand CPE programs for anytime eligibility. These are clearly marked and promoted as such.

How will I know if I qualified for CPE credit?

Our webcast technology includes a certification center. As you meet the minimum requirements for program minutes and polling responses, the certification lights turn green. When both requirements are met the “download certificate” button will activate and you may download your certificate.

If you do not download your certificate before the event closes, you can return to the console at any time to do so. You will receive a follow-up email within a few days of the event. This email has the event console link to access the certificate.

I viewed this webcast on a smartphone. How do I download my certificate?

If you are viewing this webcast on a smartphone, please download your certificate from any computer using the webcast link.

I’m an RSM employee. How does my CPE get credited?

RSM employees must meet the same CPE requirements through the platform. If met, you will see CPE credit applied to your transcript within 60 days. No action is needed on your part.

Have a question about in-person CPE events?

Please contact the event host noted in the event invitation. If you do not have that information, please submit an inquiry via RSM contact us and include as much detail as possible about the program so that we may direct your inquiry to the correct team.

Have a different question about CPE webcasts?

Please send a message to marketingCPE@rsmus.com.