Microsoft Dynamics 365 Customer Service
Empower your team to exceed customer expectations with Microsoft Dynamics 365 Customer Service—an intelligent, omnichannel platform that integrates seamlessly with your existing Microsoft tools. From artificial intelligence-driven virtual agents to real-time analytics, RSM helps you unlock the full potential of your customer service operations.
- Omnichannel engagement: Connect with customers across voice, chat, email and social media—all in one place
- AI automation: Reduce resolution times and personalize support with smart routing and virtual agents
- Actionable insights: Use built-in analytics to optimize performance and customer journeys
- Microsoft integration: Leverage the power of Teams, Outlook and Azure for a unified experience
- Scalable solutions: Whether you're a growing business or a global enterprise, RSM delivers secure, flexible implementations tailored to your needs
AI-powered automation in D365
Leverage intelligent routing, virtual agents and AI-driven case resolution to reduce handling time and boost customer satisfaction
Omnichannel engagement with D365
Unify voice, live chat, email, SMS and social media interactions in one seamless interface for consistent and personalized support
Real-time insights via D365 Analytics
Monitor key performance indicators, agent performance and customer sentiment with built-in dashboards and Power BI integration for data-driven decisions
Deep Microsoft ecosystem integration
Connect effortlessly with Microsoft Teams for collaboration, Outlook for communication, Azure for scalability and Power Platform for custom workflows and automation
Benefits from RSM clients who leverage Microsoft D365 Customer Service
- Reduced response times by up to 40%, leading to faster issue resolution and happier customers
- Increased agent productivity through intelligent case management and streamlined workflows
- Enhanced customer satisfaction with personalized service across multiple channels, helping ensure every interaction feels valued and resolved quickly
RSM helps businesses transform customer service with tailored solutions backed by deep industry experience. We prioritize customer-centric strategies that boost satisfaction and loyalty. As a certified member of the Microsoft Cloud Solutions Partner program, we offer direct access to our Microsoft professionals and implement Dynamics 365 using the Success by Design framework for optimal performance and scalability.
Strategic relationship with Microsoft
Since 1984, RSM has been a trusted Microsoft advisor. Our commitment to excellence has been recognized with prestigious awards from Microsoft, including the U.S. Outstanding Partner, Dynamics Excellence Award, Microsoft Dynamics Inner Circle, Microsoft Dynamics President's Club and 2023 Microsoft U.S. Partner of the Year Award in Defense and Intelligence.
Imagine what you could accomplish with a technology advisor who truly understands your vision.
Transform your customer service—start today
Let’s talk about how RSM can tailor Dynamics 365 to your needs