Co-managed IT services
Why use RSM for co-managed IT services?
Organizational needs vary, shaped by their tech stack, internal IT talent, growth dynamics, regulatory landscape, footprint, budgets and language proficiencies. Such diverse profiles demand equally diverse outsourcing solutions. Our co-managed IT service aims to supplement, not supplant, your IT function, enriching it with our technical knowledge, Information Technology Infrastructure Library (ITIL) best practices, scalability and reach, and multilingual support—all without breaking the bank.
RSM doesn't just offer services; we bring specialized industry insights. As the preferred managed service provider for mid-market businesses and nonprofits, we pride ourselves on our track record of blending seamlessly with client teams. Underpinning our co-managed service is the industry-leading IT service management platform—ServiceNow—which is flexible enough to adapt yet robust enough to bring tried and true ITIL best practices right to your doorstep.
Co-managed IT services tailored to you
Shape your IT journey at your pace. Begin with a single service for a measured start, especially if you're new to outsourcing, or dive in with our full suite for a comprehensive transformation.
- 24x7 help desk—three levels, dedicated teams and co-location options
- Global reach with “follow the sun,” multilanguage support
- Efficient co-ticketing via ServiceNow, with e-bonding options
- Clear service level agreements (SLAs) and performance tracking
- ITIL practices, from knowledge to incident management
- Managed network
- Managed infrastructure on premises
- Managed cloud (Azure, AWS, Private, IaaS)
- Managed database services
- Managed unified communications
- Managed virtual desktop
- Hardware and software procurement
- Patch management (Microsoft and third parties)
- Premium deployment services—concierge setup, auto-refresh and inventory storage
- Hardware troubleshooting and return merchandise authorization support
- Responsible disposal and recycling
- Insights and reporting
- Platform administration and licensing optimization
- Cloud backup powered by AvePoint
- IT Pro support and accelerated escalation to Microsoft engineers
- On-demand and custom end-user training
- Security awareness training and phishing simulations
- 24x7 security surveillance and threat detection
- Advanced extended detection and response
- Vulnerability management
- Chief information security officer advisory services
Resources to evaluate managed IT services
- /insights/services/managed-services/12-questions-to-ask-when-selecting-a-managed-service-provider
- /insights/services/managed-services/five-ways-outsourcing-solutions-improve-business-performance
- /insights/services/managed-services/is-your-outsourcing-provider-right-for-your-business
- /insights/services/managed-services/meet-the-rsm-managed-it-services-team
- /insights/services/managed-services/meet-our-customers
- /insights/services/risk-fraud-cybersecurity/the-shift-toward-managed-security-services-in-the-middle-market
Our secret sauce | Delivery model
At RSM, harmonizing co-managed services isn't just about our internal coordination between local and national teams. It extends to building a seamless synergy with our client teams. This integration ensures that all stakeholders move in a unified direction, creating a cohesive IT team that is both efficient and adaptable.
Raba Kistner expands its IT capabilities
“There’s just a level of confidence we have in RSM to figure out how to fix problems or come up with an alternative in a timely manner, where before it might have taken us months to achieve.”
- Scott Ripper, Network manager, Raba Kistner Inc.
GreenState Credit Union builds for the future
“There was no way we could build this system on our own. This was all done entirely because of our relationship with RSM. The fact that RSM has helped us in every capacity that we have ever asked of them is amazing.”
- Aaron Hicks, Supervisor, GreenState Credit Union
Chandler Industries builds a resilient IT infrastructure
“…RSM has significant reach. We have customer requirements and Department of Defense compliance that is ever-changing, and a company like RSM has the bench strength for multiple sites that we certainly couldn’t afford to have ourselves.”
- Pat O’Neill, Chief Financial Officer, Chandler Industries
Related solutions
- /services/digital-transformation/managed-it-services
- /services/digital-transformation/fully-managed-it-services
- /technologies/microsoft/services/managed-cloud-services
- /services/risk-fraud-cybersecurity/cybersecurity-business-vulnerability/security-monitoring-response