Microsoft solutions for state and local government
Microsoft solutions for state and local government
Gain a holistic, cloud-based solution that helps streamline your organization—moving you toward your goals with cutting-edge Microsoft technologies backed by RSM’s deep industry experience.
As a leading national provider of services to the U.S. public sector with more than 2,800 state and local government clients, RSM delivers customized Microsoft solutions that empower your people with the right tools to achieve your mission.
Drive better decision-making with real-time data visibility
State and local jurisdictions face increasingly complex challenges, requiring scalable solutions that provide real-time data and organizational visibility. By leveraging Microsoft’s government cloud and our own robust accelerators, RSM helps your organization maintain compliance while remaining secure, agile and proactive.
RSM provides tailored implementations for state and local government, including:
- Microsoft 365 Government
- Microsoft Azure for Government
- Microsoft Dynamics 365 for Government
- Microsoft Dynamics 365 Supply Chain Management
- Microsoft Dynamics 365 Finance
- Microsoft Dynamics 365 Business Central
- Microsoft Dynamics 365 Customer Service and Customer Insights
- Microsoft Dynamics 365 Field Service and Sales
- Power Platform (Power BI, Power Apps and Power Automate)
Choose the proven Microsoft team for government
RSM is a Microsoft Solutions Partner for the Microsoft Cloud, and we’re currently the third-largest U.S. reseller of Microsoft Dynamics. In collaboration with your team, we’ll do a deep-dive assessment of your organization and create a strategic roadmap to support all aspects of your digital transformation.
Our public sector clients benefit from having a go-to consultant who works with you at every stage of your deployment. We’re the first-choice advisor for middle market government organizations in implementing and supporting tailored Microsoft solutions.
Microsoft government solutions—custom accelerators from RSM
Health and human services
Our Health and Human Services Case Management accelerator is built on the Microsoft Dynamics 365 Customer Engagement (D365 CE) platform. RSM and Microsoft are proponents of using out-of-the-box (OOTB) features to provide person-centered case management and care coordination solutions. We recommend using D365 CE as the OOTB product that best provides a platform for critical case management at the core of public sector solutions, particularly in health and human services.
Download our case management accelerator overview
Financial management
Powered by Microsoft, RSM’s financial management solution allows government agencies to do more with less. This solution focuses on proven practices, automation, internal controls and features specific to government agencies. We approach digital transformation through the latest technological advancements, emphasizing organizational change management.
Grants management
The RSM Grants Management System (GMS) is a full-featured, customizable database and portal solution that empowers organizations to mobilize resources, manage funding programs and automate tasks. Using the Microsoft Power Platform to visualize grants and data from grantee reports, RSM GMS enables data-driven decisions—from the pre-award phase through the post-award step—while freeing up your staff to spend time on outreach to donors, partners, grantees and the community.
Citizen services
RSM’s citizen engagement solutions enable state and local governments to connect residents, visitors and businesses to customer service representatives who can answer their questions or address their concerns. Our approach is to transform the citizen experience by implementing a solution, not an application—helping state and local governments adapt while keeping representatives focused on citizens, not system processes.
Contract process automation
From inception and validation through review and delivery, our contract management solution will supercharge your process. Integrations with DocuSign and SharePoint allow you to route and sign documents and organize their storage for review and collaboration. Dashboards provide real-time intelligence into organization-wide contract statuses and help forecast for better planning. Make better decisions with better data using RSM’s contract-management tool.
Disease surveillance
RSM’s Disease Surveillance System enables state and county agencies to conduct the long-term surveillance and analytics required to track more than 70 infectious and communicable diseases statewide. RSM's solution integrates with Electronic health records, laboratory information management systems and other data sources to help streamline the accurate collection and analysis of data, which is key to making effective decisions regarding individual patient care and case management.
Learn more about our disease surveillance system
- Disease surveillance system overview
- E-book: Disease and Outbreak Management System
- Public health solutions
Property tax
RSM’s scalable property tax solution incorporates AI for improved analytics, security and compliance and manages processes for a range of common taxes—sales, income, property, excise, motor vehicle, hotel and lodging, utility, business license, estate/inheritance and local options. As a cloud-based solution, this accelerator fully integrates with your existing Microsoft products—Word, Excel, Teams, Outlook, etc.—and automatically updates to accommodate changes to tax regulations.
RSM became a Microsoft partner in 1984 and is currently the third-largest U.S. reseller of Microsoft Dynamics products, having worked with Dynamics since version 1.0. We offer a wide range of services and support for the entire Microsoft ecosystem. This commitment allows us to construct solutions for our clients using the full suite of Microsoft applications.
We're very pleased with the work RSM delivered. The team's knowledge of Dynamics 365 and their responsiveness throughout the project have been excellent. I've also received positive feedback from our internal project team regarding the collaboration and outcomes.
– City Project Sponsor
AI and automation elevate productivity and service delivery for City of Kelowna
As a first mover in adopting generative artificial intelligence (AI) technology, Kelowna has become a pacesetter for public sector digital strategy, leveraging data, AI and process automation to increase efficiency and better serve the public. RSM has had the opportunity to work as a strategic advisor alongside the city and has played a key role as an enabler on this journey.
City of Dublin leverages Microsoft Fabric to strengthen data integration and insight
"The data automation and standard financial reports are now being used by their directors and leadership within the city to make strategic budgeting and planning decisions. It’s accurate and up-to-date, and it’s really working well."
- Sophie Gellerstedt, Data and Digital Services Manager, RSM US LLP
How Cornwall Connect improves service requests and case management for residents
See how the City of Cornwall is using Microsoft technology to streamline service delivery, centralize case management and improve the resident experience.
“I struggle to think where our residents would be without the MCHSD Dynamics project. Just in housing assistance alone, we went from $500k in grant funding per year to approving $150M in rental, mortgage, and utility assistance. It simply would not have been possible without technology from RSM and Microsoft.”
– Jacqueline Edwards, Director of Human Services, Maricopa County Human Services
“With the help of RSM, we completed Phase 1 and the goal of replacing legacy tools and disparate data sources with a Low-Code Application Platform (LCAP) ecosystem has been achieved. With the support of RSM, we have rebuilt and created new applications and automated processes supporting the EPMO Project Investment Lifecycle to meet GTA's high-level requirement for transparency in providing value to its many stakeholders.”
– Robert Golden, Director, Enterprise Portfolio Management Office, Georgia Technology Authority
“The impact is that the data that we are providing and the insight that the team is providing is then allowing programs to have insight into their impact and operate and have higher quality, so better outcomes in the community.”
– Jennifer Schurer Coldiron, Director of Impact and Data Strategy, King County Department of Community and Human Services
Success stories and one-pagers
Explore how we help state and local agencies modernize with Microsoft solutions.
Contract management for government agencies
Transforming customer and payment management for permitting and licensing
Modernizing a port authority with Microsoft Dynamics
Financial management for Native American tribes