RSM’s Salesforce Customer Experience Transformation services

Optimize the customer experience with Salesforce

High-growth middle market organizations have a constant need to digitally transform their businesses in order to scale and differentiate in the marketplace. From transforming customer support processes to maximizing the customer journey, these companies require a solution that can scale and grow with them. To meet this need, RSM delivers a full offering of cloud-based CX services across the Salesforce platform—including Service Cloud, Salesforce PRM, Experience Cloud and more—that build customer relationships and drive long-term brand loyalty.

Leverage RSM’s experience to transform your CX

As a Salesforce Summit (Platinum) Partner with more than 13 years of Salesforce experience, over 800 customers and a 4.9/5 customer satisfaction score, RSM’s team of Salesforce professionals are uniquely positioned to provide your optimal customer experience digital transformation solution.

How RSM’s Salesforce services can help:

• Customer experience transformations
• Customer journey mapping
• Customer and partner portals
• Customer support processes
• Self-service portals and chatbots
• Field service management

RSM: The Salesforce consulting professionals

From quote-to-cash to rapid deployments, RSM’s Salesforce practice offers a holistic approach to Salesforce consulting. RSM’s Salesforce team includes top strategy and process management consultants, as well as security, compliance and technology architects ready to support your business transformation. RSM also has advisors across every industry and consultants experienced in each relevant technology and solution.

RSM’s related services include:

• Strategy and process consulting
• Business intelligence
• NetSuite
• Intacct
• Security/risk
• ASC606 Rev Rec compliance
• Private equity; mergers/acquisitions
• Application development