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Salesforce Commerce Cloud

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AI-powered e-commerce built for flexibility and growth on a global scale
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Rising customer expectations present real challenges to online retailers. Customers expect a personalized, seamless and convenient shopping experience with multiple touch points. RSM brings a cross-functional team with a broad array of experiences together to help retailers meet this challenge using Salesforce Commerce Cloud.

In a Salesforce Commerce Cloud engagement, we leverage our user experience (UX),  design and digital marketing teams alongside our functional and technical architects and developers with deep experience to build the best solution possible. We consider many things, such as customer personas, journeys, current analytics and friction points, mobile and accessible design and code, all while writing highly performant code that considers your business’s unique requirements and constraints.

How can we make Salesforce Commerce Cloud work for you?

As a technology advisor, we focus on delivering business outcomes rather than just technology implementations. We prioritize understanding your unique business and its objectives. With our deep knowledge of the e-commerce industry, particularly in Salesforce Commerce Cloud, we deliver solutions to navigate the complexities of the online retail landscape.

We not only consider your consumer-facing website, but we also understand the crucial role of integrations with back-office systems, enterprise resource planning (ERP) systems and order management systems in delivering a seamless customer experience. At RSM, our collaborative approach produces a seamless organization without barriers between our UX, design, marketing, development and ERP teams. By working together, we can provide comprehensive solutions that align all aspects of your e-commerce business to achieve your desired outcomes.

Our team possesses extensive Salesforce Commerce Cloud capabilities, with experience dating back to 2009. We have successfully advised small and large businesses, multibrand and multilocale enterprises, and businesses with a large omnichannel footprint. Our background spans various industries, including apparel, footwear, cosmetics, furniture and home goods.

We work with our customers to holistically understand their brand and business and translate that into an engaging e-commerce experience that builds trust and loyalty.

SiteGenesis Hybrid Upgrade
Our SiteGenesis Hybrid Upgrade project replaces your site’s product listing page (PLP) with Salesforce’s React based composable storefront. Everything else about your SiteGenesis storefront remains the same in this eight-week project. With the latest features from Salesforce, your customers will have a seamless shopping experience, while benefiting from improved performance of the PLP. This cost-effective approach is faster and less risky compared to a full upgrade and sets your business on the path to a fully composable storefront.
Assessment
Maximize your e-commerce investment with a cross-functional team to optimize Salesforce Commerce Cloud. Our user experience (UX) advisors review customer journeys and personas, our digital marketing team reviews analytics, our technical architect evaluates site performance, and our business analyst reviews day-to-day site operations. After working with your team through this four-week engagement, we recommend the next steps and estimate the required effort and the business outcome we expect to achieve.
Implementation
We strive to understand the intricacies of your business and cater to your unique requirements. As a full-service digital agency, we offer comprehensive services, including user experience (UX), creative design, digital marketing and analytics. Additionally, our team excels in project and program management, ensuring smooth execution and successful outcomes. Trust RSM to drive your digital transformation, combining experience, creativity and strategic management for optimal results.
Support
RSM offers a flexible team dedicated to supporting your online business. Our unique model provides a single point of contact who serves as a combined project manager, technical architect and business analyst. This individual leads our development team, ensuring the seamless execution of your vision. Moreover, they build a strategic relationship with you to develop your long-term goals, offering valuable industry insights, updates on platform advancements and access to RSM’s diverse experience.
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