When you’re choosing a professional service provider to assist with a business technology project, there are many choices. One useful way of looking at alternatives is with a simple 2x2 grid, with the axes being the service provider’s knowledge of your industry and knowledge of the technology.
The worst, perhaps riskiest quadrant is low industry/low technology knowledge and experience combination. The best, most appropriate quadrant represents providers with high industry/high technology knowledge and experience. This quadrant’s name might be “proven experts”. And for projects involving digital workflows, business processes and the ServiceNow enterprise platform, this is where you’ll find us.
While high/high knowledge is a requirement, it’s not the only factor to consider. Our notable ServiceNow familiarity and ability to provide insight-driven, industry-specific solutions is key to our story, however it’s not the headline. What sets RSM apart is our incessant drive to understand: you, your business, your enterprise, your challenges, your constraints, your alternatives, your preferences. Even so, it’s less about our understanding than your being understood.
We invite you to learn more about our ServiceNow capabilities across industries here and encourage you to begin the road to understanding by speaking with some of our specialists.
We believe that great workflow is behind every successful performance, no matter your industry. ServiceNow and RSM deliver digital workflow solutions that address the unique needs of your industry and help accelerate your digital transformation.
Health care and life sciences
The healthcare and life sciences industries use ServiceNow technologies to automate and grow their businesses. RSM designs and implements solutions that enhance the user experience and help manage large tasks that used to require an abundance of resources. Our deep industry experience helps organizations deliver enhanced service desk support, better upgrade and update management, integration of multiple clinical systems and creation of a central dashboard to manage the business. Our team of ServiceNow specialists understands the complexities of the industry’s regulatory matters, security requirements and unique restrictions, ensuring all stipulations are met.
Manufacturing and distribution
Our manufacturing experience is backed by deep industry knowledge and strong working relationships around the world. We approach your business challenges as an extension of your team. Whether you process raw materials into finished goods or distribute finished goods to retailers, RSM helps you develop an effective ServiceNow approach that is tailored to your business. Our team of ServiceNow pros helps you efficiently manage your people, processes, technology and responds to the growing demand in your field with our scalable work-management processes and creative deployment.
Retail and consumer goods
Retail and consumer goods are demanding industries that require agility and insight to anticipate changes in consumer behavior. Whether your business needs help with targeted marketing, sales automation, customer service or help scaling your business processes, RSM translates our extensive industry experience into results for you.
Consumer-facing organizations often must pivot to meet the demanding needs of their market. Our team of ServiceNow specialists works closely with your team to build a solution that can grow—and change—with your business. We've worked with grocery stores, consumer packaged goods, medical devices companies, and many more organizations.
Financial services
Deep experience in the financial services industry makes our consultants more effective with your ServiceNow project. We’re proud of an abundance of clients in sectors such as private equity, venture capital, hedge funds, investment banks, broker dealer, wealth management, portfolio management, credit unions, insurance, commercial real estate, retail banks and more. In addition to these, RSM has performed successful ServiceNow projects for businesses specializing in most every aspect of finance. Our breadth of experience also spans startups and suppliers of financial services, including market information providers and payment systems.
Nonprofit
Our deep experience in digital transformation can guide nonprofits in developing effective strategies, while ServiceNow's platform provides a central hub for data and workflows. By leveraging AI and automating tasks, nonprofits can free up staff to focus on mission-critical activities. Our consulting services are particularly valuable for nonprofits that may lack the internal resources to navigate digital transformation effectively.
High tech and software
Our ServiceNow practice has deep experience in the technology industry, with hundreds of clients in this sector alone. RSM has successfully completed ServiceNow projects with leading software, hardware and internet-based companies from Fortune 50 multinationals to fast-growing middle market firms to startups. We cover most business models, including direct, indirect, web-only, sharing economy, B2B and B2C. Our clients benefit from RSM’s leading solutions, enabling them to use ServiceNow to quickly capture opportunities and gain efficiencies.
Professional services
As a professional services firm, we have a deep understanding of the ins and outs of your business. Whether you are a services firm experiencing growing pains, looking to hire more people, or are looking to implement professional services automation (PSA) tools, RSM can help you achieve your business goals. From sales to service to marketing, our team of ServiceNow experts will help your business keep track of customers, develop customizable quotes and present actionable analytics that will help your business grow.
Food and beverage
The food and beverage industry leverages ServiceNow technologies to gain a competitive advantage. Cloud computing is one of the most compelling areas, where companies can now get top-rated technology subscriptions without making large, upfront investments in IT infrastructure. RSM has helped numerous food and beverage companies better manage their business. For example, we have worked with farmers, caterers, restaurants, wineries, distributors and suppliers to optimize their customer relationships and scale their business.
Communications and telecommunications
Telecommunications companies use ServiceNow platforms to enhance the customer experience, proactively manage service disruptions and streamline operations. Our ServiceNow solutions team’s experience helps accommodate fast-growing and rapidly changing needs. In this space, integration and data migrations are common, and we have extensive experience managing complex and large volumes of data.
